We are using SAP Crystal Reports 2013 SP3 to build reports on BEX queries (BW 7.2). Creating a report via 'File' --> New connection --> BW MDX driver works fine, I can select bex queries & cubes and see the data. However SAP provided tab 'SAP' does not work as expected. When adding a new bex query using SAP--> Create new report from a query, I can see the list of queries and select one but it does not open and throws the following error -
"An error occurred while generating a new report templete.
No error"
Using the "File" option any change to the .rpt file forces BO admin to update "DB logon" information in CMC (currently i cannot save .rpt file directly on enterprise from Crystal client due to some issue) and we want to avoid this kind of maintainence using SAP authentication provided by using SAP tab, also the Crysal report prompts when run from BI launch pad request for prompt values twice (once for the report and once to pull list of values for each prompt) which can be avoided using SAP tab. I thought access to dev BW server is fine since the "File" tab works fine. Our BASIS team confirmed BOBJ dev servers have access to BW gateway. Am I missing something here, please help me with your experience and ideas to troubleshoot this as the only solution i could google was from a 2012 SAP recommended article to fix reginfo configuration files on SAP server
I reinstalled Crystal Reports client twice to make sure intallation was not the issue.
Thanks
GORO.