Hello
I have a problem with launching crystal Reports for a user, when launching it tries to perform some sort of install instead.
The scenario is as follows;
Crystal Reports is installed on a 2008 R2 terminal server, the version running is 12.4.0.966, which I believe is SP4 (correct me if I am wrong).
The user is using an online application called Preceda which they use for doing payroll and running reports. Once they are ready to run the report and click OK to run it (see fig 1)
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fig1
Upon doing this I get the Crystal Reports SP3 message in Fig 2 which says the feature you are trying to install is on a network resource and that it is unavailable. If I click cancel I get an error 1706. I'm confused by this as we don't have SP3 anymore we have SP4. Also why does this happen to some users but not others?
fig 2
I should also point out that if the user tries to open the application via the Start > All Programs method, or even via a shortcut on their desktop Crystal Reports opens fine when running the report.It's just when doing via Preceda.
The natural assumption is to blame it on Preceda, but as I have mentioned it works for some users but not for others. And all users have the same rights and permissions.