I'm running SAP Crystal Server 2011 SP4 and we haven't really had to do anything with our CR install since it was installed and configured in 2013. I'm trying to import about 96 Crystal Reports from a package we received from a third-party vendor who originally helped us setup this environment. I'm following a procedure to import a job from a BIAR file and I'm on the last step where you click the Promote button (see Missing promote button.jpg), I only see a cancel button. When I look at the Event Log there are SQL errors (running SQL Server 2008 Express which has a max DB limit of 4 GB) about 'CREATE DATABASE or ALTER DATABASE failed because the resulting cumulative database size would exceed your licensed limit of 4096 MB per database' (see SQL_EventLog_Error1.jpg). Also 'Could not allocate space for object dbo.ADS_EVENT_DETAIL,ADS_EVENT_DETAIL_1 in database BOE140_Audit because the PRIMARY file group is full. Create disk space by deleting unneeded files, dropping objects in the file group, adding additional files to the filegroup, or setting autogrowth on for existing files in the foldergroup' (see SQL_EventLog_Error2.jpg).
We accidently locked out the SA account for a day, which we've since unlocked, and now the BOE140_Audit_log.ldf database grows to 12 GB+ and takes up all disk space on the drive. It's like there's some job that's not running period or running incorrectly and filling up the database. The mdf file is right at 4 GB. I currently have the Server Intelligence Agent service stopped because as soon as I start it the DB grows and fills up the drive in a matter of minutes. Our DBA said the tables with the most data in them (by far) is ADS_EVENT and ADS_EVENT_DETAIL.
Our QA system is having the problem. When I compare it to production (which we haven't done the CR report yet), the BOE140_audit.mdf file is 1.7 GB and ldf file is 1.5 MB.
There may be two issues here that I think are related:
1.) Unable to promote reports from file, I don't see the promote button
2.) SQL errors about database size limit reached
Any help is greatly appreciated!