Okay I have 3 fields for call records : On call & Daily Assignment to indicate the service level when the call came in. The 3rd field displays the assignment duration of the call in HH:MM:
I need to find a way to show the count of the calls where
A- Count of on call records that exceed 4 hours (assignment duration) compared to all on call records
B - Count of daily assignment records that exceed 2 hours (assignment duration) compared to all daily assignment records
