Hi -
Is it possible to have the journal entries on a Service Desk ticket populated to different columns on a report. Instead of just one column. So If a ticket has 4 journal entires there would be 4 populated cells or columns with the journal entires. Each row would have the ticket number, date and the separate journal entires in separate cells/columns. Tickets usually have more the one journal entry.
And, I know a search can be made within a field for a word, but I am not to sure, or I don't know how to accomplish this. To do a search in a field for certain characters within a larger set of charcters.
For example: I would search, in the Call Description field, for DXXXX within CA0001DXXXXYYY or search for LXXXX within CA0001LXXXXYYY, the X is numeric characters and the Y's are Alpha characters.
Thanks for your gracious help....
G.